Employee and Family Assistance Program
The Employee and Family Assistance Program (EFAP) provides you and your family with quick, confidential access to experienced professional counsellors and consultants who can help you resolve a broad range of personal and work-related concerns. There is no cost to use the benefit.
The program is provided through Telus Health.
In addition to counselling services, your EFAP also provides a variety of work/life services to help you manage your responsibilities and reach your goals. The program can help you achieve personal well-being, manage relationships and family, obtain legal and financial clarity, understand proper nutrition, address workplace challenges, and tackle addictions.
Support can be provided over the phone, in person, online, and through a variety of issue-based health and wellness resources.
Use of the EFAP and any information collected is completely confidential within the full limits of the law. No one, including your employer, will ever know that you or someone from your family has used the service unless you choose to tell them.
How to Access the EFAP
You can access the EFAP 24/7 by calling the toll-free line: 1-844-880-9137
Or go to one.telushealth.com and use the following usernames and passwords
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English |
French |
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Username: |
ndt |
end |
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Password: |
eap |
pae |
To learn more about services available to you, please refer to EFAP Brochure or the Employee and Family Assistance Program section of the Health Benefits Plan Booklet.
